Refund Policy
Italy Made Clear Last updated: [DATE]
1. Our commitment: 30-day money-back guarantee
We stand behind Italy Made Clear. If you subscribe and decide within 30 days of your initial purchase that it is not right for you, we will give you a full refund — no questions asked.
This applies to:
- Annual subscriptions: full refund of the annual fee if requested within 30 days of the original purchase date
- Monthly subscriptions: full refund of the first month's payment if requested within 30 days of the original purchase date
2. How to request a refund
Email us at hello@christaudien.me with:
- The email address used for your subscription
- The subject line: "Refund request"
- (Optional) A brief note about why it wasn't the right fit — we read all of these; they help us improve
We will process your refund within 5 business days of receiving your request. The refund will be returned to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank.
3. After the 30-day window
Outside the 30-day guarantee window:
- Annual subscriptions are non-refundable for the remainder of the annual period. You may cancel at any time, and you will retain access until the end of the period you have paid for.
- Monthly subscriptions are non-refundable for the current month. You may cancel at any time, and your subscription will not renew.
We handle requests outside the guarantee window on a case-by-case basis at our discretion. If you have experienced a genuine service failure — for example, if the Service was inaccessible for an extended period — contact us and we will assess fairly.
4. What is not refundable
- Refunds under the 30-day guarantee are available once per customer per subscription type. A second subscription by the same person is not eligible for the guarantee.
- Renewal payments (i.e., the second year or second month onward) are not covered by the 30-day guarantee. Renewal refund requests are handled at our discretion.
- If your account has been suspended for breach of our Terms & Conditions, no refund is available.
5. Cancellation vs. refund
Cancellation stops future billing. It does not generate a refund for the current period. You retain access through the end of the period you have paid for.
A refund request means you would like money back. If you request a refund under the 30-day guarantee, your access will end when the refund is processed.
To cancel without requesting a refund: go to Account Settings at italymadeclear.com/account.
To request a refund: email hello@christaudien.me as described in Section 2.
6. EU statutory right of withdrawal
Under EU consumer law (Directive 2011/83/EU), consumers ordinarily have a 14-day right of withdrawal from a digital service purchase. However, when you subscribe to Italy Made Clear, you are asked to confirm that you want immediate access to the digital content. Providing that confirmation and accessing the Service means that supply of the digital content has begun, and the statutory 14-day withdrawal right is therefore waived under Article 16(m) of the Directive.
Our 30-day money-back guarantee is a commercial commitment that goes beyond the statutory minimum and replaces it in practical terms. It is available regardless of whether you have accessed the Service.
If you subscribed but did not activate or access the Service and wish to exercise the statutory 14-day withdrawal right, contact us at hello@christaudien.me within 14 days of purchase.
7. Stripe and payment processing
Refunds are processed through Stripe, our payment processor. We initiate the refund on our end — you do not need to contact Stripe directly. If you have a dispute with Stripe about a charge, please contact us first so we can resolve it without a chargeback. Chargebacks cause unnecessary costs and delays for both parties.
8. Contact
Email: hello@christaudien.me (update to support@italymadeclear.com before launch)
We aim to respond to all refund requests within 1 business day.
Italy Made Clear — Your Italy, translated.